You and I are just too smart to get scammed. Ain’t that true? Course it is. It’s only elderly people who get scammed. We all watch Scam Intercepters. And we’re wise so those telephone calls from Kolkata telling us that our Amazon accounts have been compromised. Or an email pretending to be from our bank and inviting us to resubmit our bank account details.
But this email was not pretending to be from my bank. Nor was it asking for any financial information. In fact it appeared so routine as to be convincing. It was just one of those occasional emails which we get from our email providers inviting us to update our log in details. And of course I fell for it. Next day i started to get telephone calls from various professional contacts querying emails which they had received from this account and which appeared suspicious. That’s when I knew that my account has been compromised. I logged on to my email account and a warning flashed up alerting me to the fact that emails were being forwarded to another account which had been set up in a similar name. I cancelled the forwarding and then tried to change the password on my account. But that was impossible because the fraudster managed to circumvent the two-stage verification process by deleting my cellphone number and substituting the email address of the account which had already been hacked. How scary is that? So I took my laptop to the computer shop at the end of my road. With the proprietor’s help, I was able to get logged in and change the password. Though as soon as I got home and logged on again, I discovered that the email account had defaulted back to the fraudster’s settings. How were they able to do that? Again, I did not receive any alert to my cellphone
So it was all about damage limitation. Whilst I was still able to log into the email account, I permanently deleted everything which I could and alerted my email contacts to the scam. Then I was locked out of my email account completely. It was now late evening. So there was nothing else to do except to take a tablet and to try to get a few hours sleep. Maybe my subconscious could work on it overnight and come up with a solution. That night I dreamed that a family of squatters had obtained a key to my house and set up home. When I protested, most of them left quietly, except one man, whom I had to wrestle out of my front door. When I woke up yesterday morning, I knew exactly what I had to do. First thing was to log onto the Report Fraud website and make a formal report.
Look! I’m not expecting the Metropolitan Police to initiate a major crime scene investigation. The purpose of my report was to create a documentary record of the fraud which will protect me from liability if anyone tries to fraudulently take out a loan or purchase goods in my name. My next step was to contact the email provider, who helped me to get back into the account and change the password. But again, the change was not permanent as I later had to use the two-step verification process to log in again and change that password and also change the settings. That time it worked. So it is still not as secure as I would want it to be
One of the things I’ve always tried to do is to keep all of my accounts 100% separate from each other. I will never use mobile banking. Or set up my cellphone to make purchases. It’s just not worth the risk.
As someone who has spent more than 30 years of a legal career working with local authority in-house teams, the statistics contained in this report ring true for me. But behind every statistic, there is a story, which I now attempt to explain from my own experience and discussions with others.
It is not about being cheap and cheerful.
Providing ‘more for less’ requires an understanding of what a corporate client really wants from an in-house legal service. It is not about being cheap and cheerful. If that were the case, no legal work would ever be outsourced. A corporate client wants value for money. But not only value for money. They also want a quality service which lifts the burden from their own shoulders and provides a timely turnaround. And a corporate client is prepared to pay more for that type of service. For me, the benchmark comparison for a good in-house team should be that which the client could obtain from a private sector firm of equivalent size, expertise and resource. What is also important to a corporate client is the added value which only an in-house legal team can provide. An on-site presence. An understanding of the client’s ‘business’. Making yourself part of the client ‘team’. Presenting to elected members. Navigating the council’s constitution. Dealing with those tiresome freedom of Information requests and registration of assets of community value.
It’s about the technology
For me, having the right technology and systems in place are key to providing a client with more for less. Because it is that technology and the systems which go with it, which creates the environment in which fee earners are able to work quickly and efficiently and which, in turn, produces lower unit cost. A problem for legal services managers is that many of these systems are not under their direct control. All they can do is report a failure and wait for someone else to come and fix it. Walking up and down looking for a printer that works and then lining up behind two other fee earners, is hardly an efficient use of lawyer time. Some of that technology is already free to download and use on any modern computer, such as voice dictation.
I’ve noticed that local authority legal teams always appear several years behind their private sector counterparts when it comes to adopting new technology. Whilst there may be exceptions, I would think it safe to assume that most local authorities have not yet adopted the electronic signing and attestation of documents which is now the standard in most private practice. The adoption of such systems is not expensive and saves money as well as time. Using DocuSign not only avoids the need for a corporate seal and a wet ink signature, it also avoids the need to prepare and circulate hard copy engrossments and can bring forward a completion by more than a week.
Staff Recruitment and Retention
Whilst salary levels for local authority lawyers are significantly lower than those working in private practice, what must be factored in is the Local Government Pension Scheme. Whilst this final salary scheme may no longer be as generous as it once was, it is still better than anything you are likely to get elsewhere.
Headline locum hourly pay rates may be higher than the equivalent salaries paid to permanent staff but remember that from that hourly headline rate, anyone working off payroll has to fund the costs of their own employment,before any money can go into their pocket. This will include employers’ National Insurance, rolled up holiday pay, and making their own pension arrangements. Any tax advantages which staff might once have enjoyed from working off-payroll disappeared with IR35. So maybe the pay difference is not as significant as it first appears. Even the 15% commission paid to the locum agency is not money for nothing, as it covers the administration and due diligence which would otherwise have to be carried out by the council’s own HR and payroll teams
By contrast, the locum market enables legal services managers to quickly upsize or downsize to meet day-to-day operational requirements without the paraphernalia of a long-winded recruitment or redundancy process. For a good locum, the issue is not how long a particular assignment lasts but whether there will be something to move on to after it has ended. It is about personal marketability. The ability to quickly adapt to a team’s requirements and make a real contribution to getting the work done. The first thing I notice when looking at a locum CV is the length of previous assignments and, more importantly, whether any of those previous assignments have been repeated or extended. If the answer is, ‘none’, that for me sends its own message. When it comes to ‘diva tendencies’, the worst locums I have come across are the semi-retired grandees. The former chief executives coming new to transactional work but who refuse to be told.
Retention of good staff has always been a problem for me, much more than the permanent recruitment of new staff. I believe it’s because of the limited opportunities which local authorities provide for internal promotion, where every opportunity has to be advertised to the World and where even the best candidate can be pipped at the post by someone who may be less able but whose answers score better in a structured interview. Then, the only way for that internal candidate to achieve promotion is to adopt a scatter gun approach, by sending multiple applications to other local authorities until someone bites. A system which is hardly conducive to corporate loyalty.
Getting into management.
I found it disappointing that only 38% of local government lawyers aspire to management, even though leadership is a valuable life-skill which can only be learned by doing. Management is your chance to make a difference. To put in place the changes you always wanted to make but never had the seniority to make. A chance to experiment with your own ideas instead of implementing someone else’s. Taking credit when something goes well and responsibility when it does not. Something I have always tried to do when taking up a new management’s role is to repair some of those client relationships which had previously become soured.
Third party income
Something not mentioned at all during the survey is the opportunities for a legal team to help meet its budget by maximizing third party income. The costs of many transactions can be loaded onto the party receiving the benefit of that transaction. Examples include section 106 planning agreements; highway agreements; statutory lease extensions; leasehold sub-dealings, such as licences to assign or underlet. Licences for alteration or change of use. In fact, any transaction carried out at the request of another party.
Whilst an in-house legal team cannot make a profit on such transactions, it is important they are at least cost- neutral for the local authority. It is about accurately assessing the amount of work likely to be involved and seeking a professional undertaking for that amount. And then being able to work within that quoted budget so that there is no cost overrun.
On a final note, what I have always valued from my work with in-house legal teams is the general culture of courtesy which has always existed between local government officers at every level.
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V.Charles Ward is a Senior Property Lawyer with HB Public Law and author of Local Authority Conveyancing: Law and Practice (UK)
First Published in Local Government Lawyer – August 2025
The Law Society Gazette recently reported on a case where a pupil barrister had mistakenly cited fake cases as part of her legal submissions in a case involving a local authority’s duties towards a homeless man. She had found the cases through her internet research and did not realise that the cases which she had cited did not actually exist. They had been entirely made up by an artificial intelligence program even though they appeared to her to be genuine. The result was a wasted costs order not only against her but also against the Law Centre which had instructed her. Add to that the reputational damage against both as well as the possibility of professional sanction. That’s not to say that artificial intelligence should never be used as a research tool. Only that it is a professional responsibility to carry out the follow-up due diligence to ensure that what is cited is absolutely correct.
It’s important to recognise what exactly AI is. As far as I can see, AI, in this situation, is nothing more than an advanced search engine which not only identifies data but then goes on to mash it up and serve up something else out of its components. It’s like me going down to my local breakers yard and collecting bits and pieces to build my own car. I’m sure that if I asked AI to write my next Eurovision hit in the style of Elton John, it would present to me a rehash of Lulu’s ‘Boom Bang Bang’. Which brings me onto another controversial issue. Because if I then go on to use that content as part of my Eurovision entry, I will then be breaching copyright. But that doesn’t mean that I don’t use AI in my work, including the writing of this article.
As I was aware that this was not the first instance of fake cases being cited by AI, I asked my Gemini search engine to find me some other instances where lawyers have been caught out using fake cases generated by AI. It came up with the following cases: New York Aviation Injury Claim (Mata v Avianca 2023); Morgan v Morgan (Wyoming); UK Tax Tribunal Case (Harber v Commissioner for HM Revenue and Customs) which involved a self-represented tax payer.
Have I checked any of those cases out before including reference to them in this article? No I haven’t. But neither am I intending to cite them in any court proceedings anytime soon. So I’m afraid that you will just have to trust me.
One of the reasons given by the pupil barrister for her use of AI generated cases was that she did not have direct access to Lexus Nexus or the White Book, which contains the civil practice rules. In those circumstances my own ‘go to’ would be the British and Irish Legal Information Institute, which provides a free on-line legal resource for current case law. It also makes it incumbent for anyone acting for an opponent to also check out case law provided to them by another party, just to make sure that it actually exists.
BRUCE AND HOLLY 